Best Practices

Driver Qualification/Eligibility

1. Drivers must possess the required license to operate the vehicle.

2. Drivers must have at least one year of total rideshare driving experience.

3. Drivers must maintain an acceptable motor vehicle driving record (MVR).

4. No drug- or alcohol-related violations, such as driving under the influence (DUI) or driving while intoxicated (DWI).

5. No major violations in the last three years.

6. Minor moving violations and at-fault collisions (combined):

• No more than three in the past three years.
• No more than two in the last 12 months.

Major Violations (examples)

• Excessive speeding — 15 mph or more over the posted speed limit
• Racing or exhibition driving
• Careless/reckless/imprudent driving
• Attempting to elude a police officer
• Failure to stop/report an accident
• Making a false accident report
• Failure to stop for a school bus
• Vehicular homicide, manslaughter or assault resulting from a vehicle-related incident

Minor Violations/Accidents (examples)

• Any moving violation not listed under major violations
• Non-moving violations are not typically counted but should be reviewed individually as some may indicate a disregard for safety

All accidents except:

• Verifiable not-at-fault accidents
• Animal collisions
• Broken windshields

7. Drivers must be physically able to safely operate the vehicle or without reasonable accommodations.

8. Drivers must immediately report license suspensions, revocations and other restrictions and cease driving.

9. All new moving violations must be reported by the next business day.

10.Management reserves the right to vary qualifications as needed due to unique situations.

Distracted Driving

Phone Use

1. Drivers are prohibited from making or receiving phone calls unless safely parked or it is an emergency.

2. Drivers are prohibited from texting, browsing the internet, interacting with social media, etc., even if the interaction is hands-free. This includes voice-to-text messaging.

3. Drivers should limit other distracting activities while the vehicle is in motion. This includes, eating, reading, reaching for objects and interacting with vehicle infotainment systems.

• Set-up navigation systems, plug-in your phone, and set up your music before leaving.
• Keep items you may need nearby so you are not reaching for them.
• Keep your eyes primarily focused on the forward roadway.
• Mirror checks should be frequent but of a short duration – about one second.
• Return your eyes to the forward roadway before checking another mirror.

4. Drivers should be aware of the impact of an over-the counter drug or prescribed medications on his or her driving and follow precautions outlined, including not driving. Inform doctors of your driving responsibilities when receiving any new medical recommendation.

5. Being under the influence of alcohol or a controlled substance is prohibited while operating a vehicle.

6. Consumption of alcohol by drivers during working hours or within 4 hours prior to driving is prohibited.

7. Possessing controlled substances or open containers of alcohol in a vehicle is prohibited.

Defensive Driving

Drivers should drive in a defensive manner, including the following:

1. Maintain a safe speed, adjusting for traffic, road and weather conditions.

2. Maintain a cushion of safety around your vehicle with an emphasis on proper following distance.

3. A minimum of three seconds is required for light vehicles with additional distance needed for larger vehicles or in poor traffic/road/weather/visibility conditions.

4. Allow tailgaters to pass you.

5. Stay out of the blind spots of other vehicles.

6. Scan ahead to identify hazardous conditions or actions of others and be prepared to stop.

7. Yield to the right-of-way of others. This includes stopping at intersections and not pulling out in front of others.

8. Anticipate unsafe actions of others, such as: not stopping where required, pulling out in front of you, or driving distracted. Cover your brake and be prepared to slow or stop. Distance your vehicle from distracted drivers.

9. Be extremely cautious when driving around pedestrians and bicyclists. Pedestrian- related auto accidents are on the rise, partially attributed to pedestrians being distracted on their smartphones.

10. Limit lane changes and passing.

11. Abide with all Federal, State and local authorities regarding extreme weather conditions.

Vehicle Inspections and Maintenance

1. Drivers are required to conduct a daily inspection of their vehicle with special emphasis on lights, turn signals, and tires. Monthly documented inspections are required using our inspection form.

2. Defects should be reported immediately and remedied. Drivers should not operate vehicles deemed unsafe until repairs are made.

3. Drivers should ensure their vehicles are maintained in accordance with manufacturer’s requirements. Records of driver-initiated maintenance and repairs should be reported/submitted.

4. Drivers are responsible to address and remedy any vehicle recall by government agencies or manufacturers.

Additional Driver Rules and Responsibilities

1. Seatbelt and shoulder harness use is required for all drivers and passengers.

2. Drivers should adhere to local, state and federal traffic laws.

3. Drivers are required to pay fines for any violations received.

4. Smoking is prohibited in vehicles.

5. Drivers are required to attend all driver safety meetings and review safe driving materials provided by the company.

Roadway Emergency Stops

1. Stopping along a roadway is dangerous and should only be done in an emergency, such as a breakdown.

2. When possible, get off the roadway as soon as possible using your four-way flashers to warn other vehicles of your reduced vehicle speed.

3. If you must stop:

• Move as far off the roadway as safely possible, being aware of soft or sloped shoulders.
• Try not to stop on a curve or other areas where it will be difficult to be seen by other motorists.
• Turn on your emergency flashers and put out reflective safety triangles as depicted below.
• Do not work on your vehicle. Have the vehicle towed to a safer location to complete the repairs.

Accidents

Steps to take when an automobile accident occurs

1. Stop. Secure the scene. Turn off ignition if you are involved in an auto accident. Do not smoke.
2. ‍Provide for immediate care - Call 9-1-1 if anyone involved needs emergency care. Do not move an injured person unless their life is in danger
3. ‍Notify law enforcement as needed - Cooperate with the authorities. In many states, it is unlawful to leave an accident without permission.
4. ‍Collect all the information you need to create an accurate report 􏰀 Take notes and pictures describing what happened and all that you notice before leaving the scene of the accident.
5. ‍Report the claim to Broadspire promptly
6. Don't take responsibility for what happened - Discuss what happened only with a police officer, your supervisor, the claim representative, or your agent.

How the claim process works

1. Report your claim to Broadspire's contact center using one of the methods below.
2. One of our claims professionals will be in touch within 24 hours.
3. We will begin work on the claim with a focus on the best possible outcome.

How to report a claim

Reporting your claim is easy with Broadspire's always-available claim intake center. Select among three simple options:

o Email your Claim Reporting Form to: fairmatic@choosebroadspire.com

o Phone: 1-844-509-1825
o Fax: 1-800-245-9927

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What you can expect

• Claim Intake: Broadspire provides 24/7 claim reporting via phone, fax, email to their wholly owned claim intake center. You will receive written acknowledgement of your claim within 2 to 4 hours from our receipt.
• Claim Assignment: Your claim will be assigned to the appropriate level of technical expertise with Supervisor direction & oversight.
• Prompt Quality Contacts: Broadspire will verbally contact you and all key parties within 24 hours of receipt of loss. Written contacts will be made within 5 days of receipt of loss.
• Assessment: Broadspire will conduct a prompt thorough investigation for timely analysis of coverage, effective claim management, mitigation of loss, timely resolution, and identification of subrogation potential. This will be completed within 14 days.
• Strategic Plan of Action: Broadspire develops an internal Documented Strategic Plan of Action. This focuses on key components of the claim to drive to the best claim outcome and demonstrates quality claim handling processes, communication relevant to claims strategy, and file resolution/closure.
• File Disposition/Settlement: The claim handler considers and documents resources available to help conclude the claim as quickly as possible and provides timely claim payment. Claims owed are paid within 3 business days of the final resolution of the claim.

How Broadspire helps improve your experience along the way

Broadspire provides customized, integrated claims solutions to clients across the globe. Through our industry-leading expertise, innovative technology and unrelenting focus on continuous improvement, we implement programs that result in lower costs, faster recovery times, and greater satisfaction for everyone involved.

• A commitment to data integrity: Broadspire will confirm data and information provided by all parties is accurate and timely for initial coverage confirmation and ongoing claim reports and analytics.
• Robust reporting and analytics: Broadspire has a base of industry-leading data and analytics services used to shape and improve service delivery throughout the life of a claim.
• Timely communication: You will receive ongoing, timely communication to develop appropriate claim strategies and stay informed of claim status.
• High-quality service: Backed by our one-of-a-kind quality program, claims are systematically reviewed for quality, timeliness and compliance.
• For additional information on our full suite of services, visit www.choosebroadspire.com

Driver Owned Vehicles

1. Proof of vehicle ownership is required. Providing a copy of the state registration card is adequate.

2. Insurance requirements:

• The driver is responsible for all accidents occurring with his or her vehicle. HUM assumes no responsibility for any loss or damage to the Driver's personally owned or leased vehicle or for any loss or damage to the Driver's personal property.
• Drivers must provide and maintain current proof of insurance (POI) with minimum limits of at least: $300,000/$500,000/S100,000 (bodily Injury per person/bodily injury per accident/property damage) or limits established by the state in which the vehicle is operated.
• The insurance policy should include no exclusions for business use of the vehicle.

3. Vehicles should be in good condition and less than 8 years of age and less than 150K miles.

4. Vehicles should be maintained according to manufacturer guidelines and records of maintenance and repairs retained by the Driver.

5. Drivers are required to conduct a daily inspection of their vehicle with special emphasis on lights, turn signals, and tires.

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Agree to Best Practices Policy